Appointments by your rules, by phone, with no waiting
Callers say what they need and Servus KI books the right appointment straight into your calendar, by exactly the appointment types, slot lengths and rules you have defined.
What is behind it
01
Appointment types as they are in your practice
Acute consultation, check-up, follow-up: you define which appointment types exist, how long they take and which information is asked for beforehand.
02
Straight into the real calendar
No intermediate step through a separate portal. The appointment lands where your team looks anyway.
03
Questions instead of guesswork
If a request is unclear, Servus KI asks a specific question rather than booking the wrong appointment.
How it works in practice
- 1
Monday, 8:15, a call during the acute consultation. Servus KI answers, books the free slot by your rules and confirms the appointment.
- 2
Friday, 18:40, outside consultation hours. Servus KI names the next free appointments and books directly, without anyone on your team having to pick up.
- 3
A caller describes a request that is not clear-cut. Servus KI asks a specific question before booking: better one question more than one wrong appointment.
Today and with Servus KI
Today
Calls during consultation hours mean interruptions at the front desk. Outside those hours they stay unanswered until somebody calls back.
With Servus KI
The appointment is set immediately, whether or not somebody at reception happens to be free.
Related
Frequently asked questions
Does Servus KI really book straight into our calendar?
Yes. The appointment is entered directly and by your rules; you define which appointment types are allowed, how long they take and which details are needed in advance.
What happens if no suitable slot is free?
Servus KI names the next possible alternatives by your rules, or hands the request to your team in a structured form, depending on how you set it up.
Does this work when several calls come in at once?
Yes, Servus KI takes several calls at the same time, unlike a team that can only serve one line at a time.
Can patients use it from a smartphone?
Yes. Servus KI works over a perfectly normal phone call, from any device. There is no app and no extra step for callers.
