"Are you taking new patients?" answered automatically
One of the most common types of call there is. Servus KI answers it immediately by your current rule and books a first appointment directly where appropriate.
What is behind it
01
Your current rule, not a rigid one
Whether and on what conditions you take new patients is up to you, and you can change it at any time.
02
Straight to the first appointment
If you are taking patients, Servus KI books the appropriate first appointment by your rules at the same time.
03
A clear no, not vague hope
If you are not currently taking new patients, Servus KI says so politely and unambiguously instead of raising hopes.
How it works in practice
- 1
A caller asks whether the practice is taking new patients. Servus KI answers immediately by your current rule.
- 2
The answer is yes. Servus KI books a suitable first appointment straight away, following your specifications.
- 3
The practice is not taking new patients at the moment. Servus KI says so clearly and names alternatives if they are entered.
Today and with Servus KI
Today
This question comes up very often and ties up time at reception, usually with the same answer.
With Servus KI
The question is answered immediately and consistently, around the clock, outside consultation hours too.
Related
Frequently asked questions
Can I change the new patient rule at any time?
Yes, you change the rule yourself and the answer from Servus KI adapts immediately.
Does Servus KI book a first appointment automatically?
If you are taking new patients, yes, by the appointment types and rules you have entered for that.
Can I set different rules for different specialities?
Yes, that can be configured during setup to match the structure of your practice.
Do callers notice they are getting an automated answer?
Often not. Servus KI answers in clear, friendly language on behalf of your practice.
