What Servus KI handles on the phone
Recurring requests from the working day, one page per request with the actual flow, the comparison with today and the most common questions. Your team keeps control of the rules in every case.
Book an appointmentCallers say what they need and Servus KI books the right appointment straight into your calendar, by your appointment types, slot lengths and rules.Reschedule or cancelServus KI records changes to existing appointments and hands them to your team with all the context, or makes the change directly in the calendar if you allow it.Practice informationConsultation hours, address, directions, parking: Servus KI answers common questions about your practice on the phone, from your own knowledge base.New patient routing"Are you taking new patients?" is one of the most common calls. Servus KI answers it immediately by your current rule and books the first appointment if needed.Prescriptions and referralsServus KI records prescription and referral requests in a structured way and hands them to your team. No medical advice, no decision by the AI.Recalls and confirmationsWhen activated, Servus KI reminds patients of upcoming appointments by SMS: fewer missed appointments, less idle time in the calendar.Contact form and file uploadPatients send requests, prescription orders and medical documents through a secure form instead of WhatsApp. As its own page or as a widget on your existing website: EU hosted, GDPR compliant, with an automatic deletion period.Sick notesServus KI records sick notes and extensions of unfitness for work in a structured way on the phone and hands them to your team, with no medical assessment and no notes at reception.Results enquiriesServus KI records enquiries about results in a structured way and hands them to your team, without giving out any results on the phone and without interrupting reception.Urgent requestsServus KI transfers calls that are urgent by the rules you set straight to your team, with no medical assessment and with a clear pointer to the emergency number.Call peaksServus KI takes several calls at the same time. No queue, no busy tone, even when everybody calls at once.Holidays and closuresServus KI announces closures, cover arrangements and the reopening date correctly, and still takes requests for the time after that.Calls in other languagesServus KI holds the conversation in the caller's language and books the appointment. Your team reads the result in German, with no interpreter at reception.
Looking for the feature set rather than the requests? See all features
