Holidays, public holidays, training days, and the phone still says the right thing
Closures are the moment when an out-of-date recorded message does the most damage. Servus KI names the cover you stored, the reopening date, and still takes requests for the time after that.
What is behind it
01
Entered once, right everywhere
You enter holidays, public holidays and training days. The announcement, the booking and the information follow them, without anyone re-recording a message.
02
The cover is named
If you store a covering practice or the out-of-hours service, Servus KI passes that on instead of only saying "closed".
03
Bookings for afterwards continue
Callers can book an appointment for after the reopening even during the closure.
How it works in practice
- 1
The practice is closed for two weeks. Servus KI names the reopening date and the cover you stored.
- 2
A caller wants an appointment anyway. Servus KI books it for the week after reopening, by your rules.
- 3
A request cannot wait. Servus KI points to the out-of-hours service or the emergency number you stored.
Today and with Servus KI
Today
The recorded message is re-recorded before the holiday and forgotten afterwards. Anyone who calls during the closure often only learns that nobody is there.
With Servus KI
The information is right from the first to the last day of the holiday, and bookings for afterwards keep running.
Related
Frequently asked questions
Do I have to record a message for the holidays?
No. You enter the closure and Servus KI announces it, including the reopening and the cover, if stored.
Can appointments be booked during the closure?
Yes, for the time after reopening, by the same rules as always.
Is the covering practice named?
If you store one, yes. Without an entry Servus KI names no cover rather than inventing one.
Does this also apply to single training days or shortened hours?
Yes. Single days and differing hours can be entered too and take effect immediately on information and bookings.
