Consultation hours, address, directions: answered automatically
Servus KI answers common questions about your practice on the phone, from your own knowledge base, without anyone on your team having to pick up.
What is behind it
01
Your knowledge base, not generic knowledge
Consultation hours, address, parking, directions, insurance status: everything you enter, Servus KI can answer.
02
Always current, as long as you maintain it
If consultation hours or holiday dates change, you update the knowledge base and the answers adapt immediately.
03
Nothing invented
If a piece of information is not entered, Servus KI says so openly instead of guessing or claiming something wrong.
How it works in practice
- 1
A caller asks about Saturday opening hours. Servus KI answers directly from the knowledge base you maintain.
- 2
Somebody wants to know whether there is parking at the practice. That is entered too and is answered immediately.
- 3
A question falls outside the information entered. Servus KI says so openly and transfers to your team if needed.
Today and with Servus KI
Today
Recurring questions about hours and directions tie up time at reception that is missing for patients in the room.
With Servus KI
Routine questions are answered immediately and your team is only involved in genuine exceptions.
Related
Frequently asked questions
How does Servus KI know which information about my practice is correct?
From a knowledge base you maintain yourself: consultation hours, address, directions, parking and any other details you choose.
What happens if I change my consultation hours?
You update the knowledge base and the answers from Servus KI adapt immediately.
Does Servus KI invent answers if information is missing?
No. If information is not entered, that is communicated openly rather than guessed at.
Does this work for callers who speak other languages?
Yes, in combination with the multilingual function of Servus KI.
