No patient call is lost any more.
Servus KI picks up when your line is busy and books appointments by your practice's rules. Straight into your calendar.
Talk to us
The automated test call currently reaches numbers in Austria, Germany and Switzerland only. For every other country we set up a short call and show you the assistant live.
Book a call
Already 39 practices in Austria and Germany work with Servus KI every day
🇪🇺 Processing inside the EU · EU-only setup available · DPA available
Trusted by leading practices, hospitals and primary care centres in Germany & Austria
A real demo call
"The best German-language phone AI for doctors"
An appointment in 60 seconds, booked by AI. An unedited recording of a real booking: natural, friendly, entered straight into the practice calendar.
Incoming patient call
Demo · appointment booking in a practice · unedited
Caller
Patient (demo)
Request
Appointment
Result
✓ Appointment booked
References
What our customers say
80%
Efficiency
Dr. Nina Doruska
General practitioner
„Bringing Servus KI into our daily practice routine was surprisingly quick and simple, a real "wow" moment for the whole team. Unlike other providers, the AI does not just take down appointments and prescription requests, it books them directly into our software. We are thoroughly happy."
A customer on video
Worried about a complicated IT project in your practice?
Dr Doruska explains why starting with the Servus KI phone assistant was completely stress free. From the first setup to going live, our team handled everything, so the practice team could concentrate on patients.
- Setup and go-live handled entirely by us
- No hidden hurdles, no technical frustration
- Immediate relief for the practice team
Would you like to digitise your practice without the headache?
And what if it is an emergency?
You decide which key words make Servus KI put the call straight through to your practice or point the caller to the emergency number. In one of our practices the word "heart" is enough. Servus KI makes no medical judgement, it follows your rule.
How that is set upSound familiar?
88 % of practices are considered hard to reach by phone.1 That weighs on teams, on patients and on the working day.
Interruptions at the front desk
The phone rings while you are looking after patients in the room.
Availability under pressure
Patients cannot get through, and the frustration lands on your assistant.
Empty slots after cancellations
Rescheduling and cancelling cost time, and slots end up unfilled.
Not enough staff
You are expected to go digital, with no capacity for phone, email and reception at once.
1 Source: Bitkom, press release "Half of patients book appointments online", 2026. Read the press release
This is what Servus KI saves you
Try it now52
Hours saved per month
€872
Saving per month
€10,469
Saving per year
Basis of calculation: 60 calls per day · 3 minutes per call · 5 days per week · hourly rate €16.79 gross (German medical assistant pay scale 2025) · assumed share of phone time taken over by Servus KI: 80 %
An example calculation based on your input. Not a promised result.
Save €10,469 a year. Start now.
How it works
Three steps to booking appointments by phone, without changing systems.
Setup
We set Servus KI up together with you: call routing, practice greetings, appointment types and rules, for example which slots can be booked by phone.
Calls and booking logic
Patients call as they always have. Servus KI asks the questions needed for the booking, in clear and friendly language.
Entry and confirmation
Appointments are recorded in your system and patients receive a confirmation. Anything unclear is handed to your team in a structured form.
No obligation · up and running within days
What Servus KI handles for you
Recurring phone requests, automated. Your team keeps control.
Everything in one agent
From speech recognition to appointment booking, every building block works together in a single, fully configurable agent. No programming needed.
Speech & AI
The intelligence behind every conversation.
- Speech recognition (STT)
- Speech synthesis (TTS)
- Language models (LLM)
- Natural dialogue
Telephony & channels
Reachable on every route.
- Telephony (SIP trunking)
- SMS sending
- Chat widget for your website
- Calls answered around the clock
Tools & integrations
Built into the way you already work.
- Appointment booking & calendars
- Connection to your practice software
- MCP tools
- Webhooks
What Servus KI connects to in your practice
You change nothing. Servus KI connects to what you already use.
Your system is not on the list? In the first call we work out whether we can connect it through an interface.
Practice calendar included
No practice software? No problem.
If your practice does not have a digital booking calendar yet, ours comes with it: built specifically for medical practices and ready to use straight away.
One calendar, three ways to book
Servus KI books appointments in the very calendar your team works in by hand, and in which patients book online themselves. No double entries, no clashes.
Mon, 18 May
Maier, A. · Check-up
via phone AI
Bauer, T. · Follow-up
booked online
free · 15 min
Huber, M. · Prescription
via phone AI
Several doctors & rooms
Separates appointments by practitioner, room or location, including cover arrangements.
Appointment types & slot lengths
Short consultation, check-up, procedure: every type with its own duration and rule.
Several locations & video
Practice, second site, home visit or video appointment, all in one calendar.
Automatic reminders
Confirmations and reminders by SMS or email, which noticeably cuts no-shows.
Reschedule & cancel
Patients can cancel themselves, and the team moves an appointment with one click.
Online booking & widget
A booking page or a widget for your website, so patients book around the clock.
It fits the way your practice really works
Practices use very different management systems and calendars. That is why Servus KI is built so that connections are switched on when you want them, and you can start without a deep integration into your practice software.
Start without an IT project
The phone assistant runs through call forwarding or a dedicated number.
Integrate when you need it
Calendar, CRM and helpdesk connections can be switched on later.
Integrations
Connected to everything your practice uses
SMS, email, calendars, practice management and automation tools. Servus KI fits in instead of turning everything upside down.
A call summary by email to the doctor
After every call Servus KI writes a structured summary, covering the request, the appointment and the patient details, and sends it to your team automatically. No notes, no searching, nothing forgotten.
Servus KI <[email protected]>
Call summary · Mrs Maier · Mon 10:30
Request
Follow-up after blood test results
Patient
Maier, Anna · born 14/06/1972
Action
✓ Appointment booked · Mon, 10:30
SMS & messaging
Confirmations, reminders and callbacks, straight out of the call.
Calendars
Appointments land directly in the practice calendar, with nothing to copy over.
Practice management
Bookings and patient data in sync with your practice software.
Automation
Your own workflows: pass call data on, document it automatically.
Also supported:
AI chat right on your website
Add a chat channel to your AI phone assistant. Visitors to your website get answers immediately, around the clock, with no waiting.
Ready to use
Paste in one snippet of code and you are done. No app, no backend, no IT project.
Fully customisable
Colour, title, welcome message and position adapted to your corporate design.
Embeddable anywhere
HTML, WordPress, React, JavaScript: it works on any website.
Secure & GDPR compliant
Access secured by token, permitted domains configurable, data in the EU.
AI-powered answers
It uses the AI agent you configured, the same one that handles your calls.
Conversations in the dashboard
Every chat history runs into your Servus KI overview, in one place.
A chat widget for your practice website
Included in your Servus KI package. Switch it on, copy the token, paste it into your website and you are live.
New product
The website for your practice, too
Accessible, multilingual and yours to maintain: opening hours, holidays, notices, services and team are changed in a minute, with no agency. The Servus KI online reception is already built in.
Price on request — leave your number and we will call back.
Data protection you can check
A practice deals with sensitive information. Servus KI is therefore built for data flows that can be traced, documented and audited.
EU hosting as standard operation
Defined retention periods (transcripts 90 days, for example)
Recording only if your practice switches it on
No automated individual decisions and no profiling
"You do not just get the words 'GDPR compliant' from us, you get the actual data flows, for your own documentation."
What Servus KI costs
from €27 a month
100 call minutes on the annual plan, or from €33 with monthly cancellation. The phone number is included in the annual plan.
The price follows your call minutes. How many you need is something we work out together in the first call.
All prices plus VAT
The amounts shown are net prices. VAT is added at the statutory rate.
There is also a one-off setup fee. We agree it in the first call based on your effort, transparently and before any contract. For that we set Servus KI up completely for your practice and train your team. Go-live in one to two weeks.
See all packagesFrequently asked questions
Your next step
Two routes. Both without obligation, both without a sales pitch.
In your own time, with a person
20 minutes with Konstantin Pollanz. He will show you what Servus KI would look like in your practice.
Via Google Meet · no preparation needed