Reminder and confirmation, automatically by SMS
When activated, Servus KI reminds patients of upcoming appointments by SMS: fewer missed appointments, less idle time in the calendar.
What is behind it
01
Only when activated
The recall function is an option you deliberately switch on. Nothing is sent by default without your approval.
02
Timing of your choice
You define how many hours or days before the appointment the reminder is sent.
03
Confirmations are visible
If a patient responds to the SMS, you see that in your overview.
How it works in practice
- 1
An appointment is due in two days. The rule you set triggers the reminder SMS at the time you defined.
- 2
A patient confirms by reply. The confirmation is visible in your overview.
- 3
There is no response. The appointment stays as booked and you decide whether another contact makes sense.
Today and with Servus KI
Today
Missed appointments without a cancellation mean empty slots that nobody could fill.
With Servus KI
The reminder reduces missed appointments without your team having to chase people by phone.
Related
Frequently asked questions
Is the recall function active automatically?
No. You deliberately switch the SMS reminder on, including how long before the appointment it goes out.
What does sending an SMS cost?
You will find the details at servus-ki.com/en/pricing, depending on the package booked.
Can patients reply to the SMS?
Yes, a reply is recorded as a confirmation and is visible in your overview.
Does this work internationally if patients call from abroad?
SMS delivery depends on the number stored; the function is not limited to Austria.
