You see your usage before the invoice arrives.
Calls, call minutes, SMS sent and the running costs are in the dashboard at all times. No surprise at the end of the month and no invoice you have to explain after the fact.
What is behind it
01
Four figures, and that is enough
Calls, call minutes, SMS sent, costs. Those are exactly the quantities your invoice is built from. No thicket of metrics that nobody clicks through.
02
The trend shows whether your package fits
You see daily usage over time. If your practice regularly reaches the package limit, you spot it in the trend and not first through the overage.
03
Every SMS can be traced individually
Recipient, template, status and cost are in the log. If somebody asks, you do not have to guess whether an appointment reminder actually went out.
04
How you see that it pays off
Next to the costs you see the reasons for calls over the last seven days and how many conversations had to be transferred. From that you can read which part of the phone work Servus KI has actually taken off your hands.
How it works in practice
- 1
At the end of the second week the practice manager opens the analytics. 64 calls, 77 call minutes, the costs next to them.
- 2
In the trend she sees that Monday and Tuesday are considerably busier than the rest of the week, the days after the weekend.
- 3
She extrapolates and sees that the booked package will be tight. She gets in touch before the overage arises and moves to the next package up. The change is possible at any time.
With and without
Today
- You find out at the end of the month what it cost.
- Whether the package fits only shows up as an overage.
- Whether an appointment reminder arrived stays open.
- Whether the investment pays off is a matter of feeling.
With Servus KI
- You see it daily.
- The trend shows it in advance.
- The SMS log says so.
- Call numbers and call reasons are right next to it.
Related
Frequently asked questions
What happens if we need more minutes than booked?
Additional minutes are billed on a scale: the more you use, the cheaper the minute. If you are regularly above it, a bigger package is cheaper. In that case we come to you first.
Can we move to a bigger package at any time?
Yes. Moving up is possible at any time, even mid-term. The difference is charged pro rata.
Do we see which calls cost how much?
You see the duration of each call and the total usage. The invoice follows from both; there are no hidden items.
Who on the team can see the analytics?
You decide. Rights are assigned together during setup.
