Rescheduling and cancelling: captured, not forgotten
Servus KI records requests to change existing appointments and hands them to your team with all the context, or makes the change directly in the calendar, depending on the rule you set.
What is behind it
01
A request, not a scribbled note
Anyone wanting to reschedule or cancel is recognised and the request is captured cleanly, including the original appointment.
02
The context is preserved
Your team does not just see "missed call", they see exactly what it was about and which appointment it concerned.
03
By your rule
You decide whether Servus KI rebooks directly or hands the change to your team in a structured form.
How it works in practice
- 1
A patient calls to move his Thursday appointment. Servus KI records the preferred time and the reason, and rebooks or hands over according to your rule.
- 2
A caller cancels at short notice. The slot that frees up is visible to your team immediately, instead of the next morning when somebody listens to the answering machine.
- 3
A call comes in outside consultation hours. The cancellation is already recorded when the practice opens, with no note on a card needed.
Today and with Servus KI
Today
Cancellations and changes land on the answering machine or get lost when nobody picks up. Slots that free up often stay empty unnoticed.
With Servus KI
Every change is recorded and handed to your team with context, and appointments that free up become visible.
Related
Frequently asked questions
Does Servus KI rebook directly or does my team still have to do it?
Both are possible. During setup you define whether rebookings happen directly in the calendar or are handed to your team in a structured form.
What happens to the slot that frees up after a cancellation?
The slot becomes visibly free in your calendar and can be given out again as normal.
Does Servus KI recognise which existing appointment a call refers to?
Yes, provided the appointment is in your connected calendar or system. If it is unclear, Servus KI asks a specific question.
Is the process different for patients from a normal call?
No. From the caller's point of view it is a perfectly normal phone call, from any mobile or landline.
