Prescription and referral requests: recorded and handed to the team
Servus KI records these requests in a structured way and hands them to your team. No medical advice, no decision by the AI, just reliable capture.
What is behind it
01
Structured instead of on paper
Medication, request, callback number: everything is captured instead of being written down by hand.
02
No medical assessment
Servus KI makes no medical judgement. The clinical decision stays with your team.
03
Straight to the right place
Depending on the rule you set, the request goes in a structured form to the responsible person or queue in your practice.
How it works in practice
- 1
A patient calls about a repeat prescription. Servus KI records the medication and the request and hands it to your team in a structured form.
- 2
A caller needs a referral to a specialist. Servus KI captures the request including the callback number.
- 3
An unclear medication name is clarified with a specific question rather than guessed at.
Today and with Servus KI
Today
Prescription and referral requests usually run through notes at reception or answering machine messages that have to be listened to and transferred.
With Servus KI
The request is there in a structured and complete form by the time your team handles it.
Related
Frequently asked questions
Does Servus KI give medical information about medication?
No. Servus KI records the request and hands it to your team; no medical assessment takes place.
Does Servus KI recognise medication names correctly?
Servus KI recognises common medication names (in Austria based on 1,371 stored preparations) and asks a specific question when something is unclear.
How quickly does my team learn about a new request?
Depending on the setup, in a structured form by email, in the dashboard or in your connected system. The details are agreed during setup.
Can patients also send a photo of their prescription or test result?
For medical documents there is the separate, GDPR-compliant file upload, which has its own page.
