Sick notes and extensions: recorded before anyone has to pick up
The calls all come at the same time: Monday morning, just after eight. Servus KI takes them in parallel, records the name, date of birth, how long the symptoms have lasted and whether it is a first notification or an extension, and files the result with your team in a structured form.
What is behind it
01
First notification or extension
Servus KI asks first what it is about and, depending on the answer, records the matching details, including how long the existing certificate runs for an extension.
02
No medical assessment
Servus KI does not judge symptoms and issues nothing. The decision whether and how to certify is made solely by your team.
03
Onward by your rule
You define what happens next: a callback from your team, an appointment in the acute consultation, or a structured note to handle during the morning.
How it works in practice
- 1
Monday, 8:05. Five calls at once, all with the same request. Servus KI takes all five instead of letting four of them run into the busy tone.
- 2
A caller needs an extension. Servus KI records how long the existing certificate is valid and files the request with the callback number.
- 3
A caller describes symptoms that, by the rule you set, belong in the consultation. Servus KI books the matching acute appointment instead of only leaving a message.
Today and with Servus KI
Today
Monday morning starts with a queue of calls that nobody can work through alone. Anyone who does not get through calls again ten minutes later, blocking the line a second time.
With Servus KI
Every call is answered, the details are complete, and your team works through a sorted list instead of a pile of callback notes.
Related
Frequently asked questions
Does Servus KI issue a sick note?
No. Servus KI records the request and hands it to your team in a structured form. Whether and how unfitness for work is certified is decided solely by your practice.
Does Servus KI judge the symptoms described?
No. No medical assessment takes place. Servus KI records what was said and follows the rules you have set.
Can Servus KI book an appointment instead?
Yes, if you set it up that way. For requests that belong in the consultation by your rule, Servus KI books the matching appointment by your appointment types.
What happens if ten people call at once?
Servus KI takes calls in parallel. There is no busy tone and no queue in which callers hang up.
