The question is answered on your website. Not on the phone.
The chat on your practice website answers the same questions as Servus KI on the phone, from the same knowledge base. Someone who gets an answer online does not pick up the phone.
What is behind it
01
The same knowledge base as on the phone
You maintain your practice information once. Whether somebody calls or asks on the website, the answer is the same. There is no second place to maintain that goes out of date.
02
It answers the questions before the call
Opening hours, parking, preparation, prescription requests. Exactly the information that otherwise ties up the line without anybody needing an appointment.
03
It leads to an appointment instead of only informing
Where it fits, the chat can lead straight to your booking page. A question becomes an appointment instead of an abandoned website visit.
04
It invents nothing
What is not in your knowledge base is not answered. Instead the visitor is told to get in touch by phone. The same rule as on the phone.
How it works in practice
- 1
In the evening a patient searches your website for whether they need to fast for a blood test. It is not on the page.
- 2
They ask in the chat. The answer comes from the same knowledge base that Servus KI uses on the phone.
- 3
They get the information and a link to the booking page as well. The next morning that is one call fewer.
With and without
Today
- Whoever finds nothing on the website calls.
- In the evening and at weekends the question stays open.
- Practice information sits in several places and goes out of date at different speeds.
- A website visit ends without a result.
With Servus KI
- They get the answer where they already are.
- It is answered immediately.
- There is one source for phone and website.
- It ends with an appointment.
Related
Frequently asked questions
How does the chat get onto our website?
Through a short snippet of code that your web agency adds. We supply it and help with the installation.
Does it work with our existing website?
As a rule yes, whatever it was built with. What is needed in your case is something we clarify in the first call.
Does the chat answer medical questions?
No. It gives information on organisational questions about your practice. Medical requests are referred to you.
What does it cost?
€69 per month, in addition to your package. All prices are plus VAT.
What has to be considered for data protection?
The chat is named in your privacy policy, processing takes place in the EU and a data processing agreement is available. We supply the wording you need.
